The PCS Personal Touch
At PCS Global Solutions, our "personal touch" approach translates into specific, real-world solutions for common and complex freight challenges. Our proactive communication and relationship-based model mean we often solve problems before they impact your business.
Vetted Carrier Network
Because we invest time in building strong, long-standing relationships with a network of vetted carriers, we can leverage that trust and history when clients need it most. Our personal connections mean we can call a trusted carrier partner, negotiate a fair rate, and secure the necessary capacity when others can't. The carrier knows they will be treated with respect and paid on time, making PCS a preferred partner in their network.
Dedicated Point of Contact
Instead of the shipper having to wait in a queue for a generic customer service agent, a dedicated PCS account manager is already proactively monitoring the load.
At PCS Global Solutions, the same dedicated account manager who booked the load resolves any issues, personally. They are familiar with all the specific details of the original agreement and can immediately correct the documentation and address the carrier directly, smoothing over miscommunications with personal dialogue.
Real-Time Tracking
Technology is a key component to our commitment to our clients so they know their cargo is safe - through real-time tracking and personalized alerts updates that suit their ways of working.
With the use of the most highly rated industry systems, we can detect potential disruption early and immediately tap into our network of trusted carriers to find an alternate route or a nearby carrier to transload the goods and continue the journey, often before the client is even aware of the potential delay.
This provides our clients peace of mind, knowing we're using the best technology while maintaining the human connection - who understands their concerns.
